How to impersonate user’s account

Impersonation is a tool offered on OnSign TV so you can have access to the user's account and assist if he needs support.

In case the user reports a campaign playback error or a faulty player, you can check his account without the need of a password and analyse the problem quickly.

  1. Click on “Accounts” top tab at your customized digital signage platform.
  2. 1. enter custom website and hit accounts
  3. Find the user on the list and click on the settings icon. Hit, then, “Impersonate”.
  4. 1. impersonate button
  5. The loaded page will display the user’s account, with all campaigns, players and settings he has setup. 2. impersonated account

    Remind that any action you perform is actually going to modify the user’s digital signage operation, so be careful. Do not delete campaigns nor remove players.

  6. To return to your account, click on the user’s username on the top-right corner and then hit “Exit User Impersonation”.
  7. 3. exit user impersonation